To the extent that our apps and websites can provide their functionality without doing so, we prefer to avoid collecting data from you. In the cases where we do collect data, we try to be clear about why we're collecting it, tell you how long we keep it, delete it when we no longer need it, and give you the ability to opt out of collection whenever possible.
We use modern security measures to protect collected data, and limit access to only those employees who require access to perform their jobs. We may be legally required to disclose collected data to law enforcement or government agencies in some situations.
If you purchase a product directly from one of our websites, we collect your:
The purpose of collecting this information is to identify you in the future as a license owner of one of our applications. We may need to verify you are a license owner if, for example:
Because addresses, both real-world and electronic, tend to change over time, having more than one piece of identifying information helps ensure we can find a record of your purchase should you need help down the road.
We do not sell or otherwise disclose this information to third parties, except as required to complete your transaction. For example, we send it to our credit card processor once at the time of purchase in order to authorize the transaction.
We do not collect or store your credit card number, expiration date, or CVV code. When you purchase from our website, your credit card details are routed directly from your browser to our credit card processor, and are not stored on any Softros-owned server even temporarily.
You may update your personal information with us at any time by contacting us.
We retain the personal information related to your purchase indefinitely to facilitate support interactions, unless you ask us to remove it. To request removal of your personal information related to a purchase, contact us. If you do this, be sure to keep a copy of your purchased serial numbers or license files, as we will no longer be able to look them up once we have removed your identifying information from our system.
When handling support requests from you, we collect:
This information is collected solely to help resolve your support inquiry. We retain support emails indefinitely in order to:
If you would like to remove support emails you have sent, contact us.
None of our apps collects information about the way you use them. We do not track any user behavior in our apps. We do not receive any information from your devices, displays, cameras, or microphones.
None of our apps has built-in crash log collecting, which means if one of our apps crashes while you're using it, we do not know anything about the crash until you contact us about the problem.
Google (on Android devices) and Apple (on iOS/Mac OS) may collect crash logs if the privacy settings of your device allow it. Those companies may later provide the crash logs to us.
If either you provide us with crash logs or we receive them from those companies, we do not share any information from them with any third party.
For iOS and Android apps or apps acquired from the Mac App Store, update checking behavior is managed by the operating system, and the relevant information is processed by Apple or Google.
For apps acquired via direct download from one of our websites, there is no update checking.
On our website, you can subscribe to a newsletter about one or several of our products. Additionally, the email address used for a purchase of one of our products is added to the product's email list.
Our email list is low volume (usually no more than a couple of messages a year) and is generally limited to announcements of important new versions of our apps or significant new product releases.
We do not sell or otherwise disclose any portion of our email list to third parties.
If you join our email list, we retain your email address until you ask to be removed. Instructions on how to unsubscribe are contained in all messages sent to the email list. For your convenience, you can also unsubscribe directly on this page.
Activation is the process by which our applications verify that you are a legitimately licensed owner of the Softros product you're using.
For apps acquired from the Mac App Store, no activation request is sent to Softros servers. Verification of your purchase may occur by processes and servers managed by Apple in this case.
For apps acquired via direct download from one of our websites, no online activation is required and thus no information is sent to any server.
When you interact with our servers using a web browser, or indirectly by network requests sent on your behalf by our apps, some metadata about the request is logged. This metadata may include:
We generally don't look at these logs unless a server is malfunctioning or appears to be getting used in a malicious way. We may look at the information in aggregate to see broad statistics such as how many times our apps have been downloaded, or from which source an unusually high amount of network traffic is arriving.
A cookie is a small file that resides on your computer's hard drive and enables us to monitor areas of our website. This information is collected and aggregated, and in no way does this unique identifier identify a user personally. Our site tracking cookies contain no name or address information. They consist only of a uniquely generated random number – this is how we differentiate visitors.
Except as described above, and as required to perform the application's core functionality at the user's request, Softros apps do not send out any private information. This includes:
Apps like Softros LAN Messenger, whose core purpose is to send and receive your messages and documents over a network, will, of course, send and receive your documents at your request, but not to Softros Systems or any other third party.
Be aware that the operating system may still collect crash logs and other analytics and send them to Apple, Microsoft or Google (depending on the operating system used) unless you have disabled that separately in the operating system's settings.
As you might expect, we keep backups of company data so that a catastrophic data loss event doesn't put us out of business.
Citizens of the EU may exercise their rights under the General Data Protection Regulation, such as the rights of access and erasure, by contacting us with their request.
Our privacy policies might change or be edited for clarity over time. Up-to-date information will always be available from this page.
Please contact us if you have any questions about our data collection or privacy policies. We'll be more than happy to discuss them with you.